Pet Protect Food Co., Ltd.

1. Definitions

"The Company" means Pet Protect Food Co., Ltd., the distributor of products under the brand "Kaniva" as well as other brands appearing on the website.
"Personal Data" means any information relating to a person, which enables the identification of such person, whether directly or indirectly, but not including the information of deceased persons in particular.
"Data Subject" means a natural person who owns the Personal Data that the Company collects, uses, or discloses. In this context, it refers to website visitors who submit information through the “CONTACT US” channel.
"Processing of Personal Data" means any operation performed on Personal Data, such as collecting, recording, copying, organizing, storing, updating, altering, using, retrieving, disclosing, forwarding, disseminating, transferring, combining, erasing, or destroying.
"Data Controller" means a person or a juristic person having the power and duties to make decisions regarding the collection, use, or disclosure of Personal Data. In this context, it refers to “the Company”.
"Data Processor" means a person or a juristic person who operates in relation to the collection, use, or disclosure of Personal Data pursuant to the orders given by or on behalf of the Data Controller. In this regard, such person or juristic person operating aforementioned is not the Data Controller.

2. Collected Data

The Company will collect Personal Data provided by the Data Subject through the “CONTACT US” channel. The details of the collected data are as follows:

First name - Last name, or juristic person name.
Contact information, such as telephone number and email address.
Information, inquiries, or details of reported problems, such as purchase history or addresses for product delivery and tax invoices.
Automatically collected data, such as IP Address or cookies.
Other information that constitutes Personal Data provided by the Data Subject through the “CONTACT US” channel.

3. Purpose of Using Data

The collection, use, or disclosure of Personal Data through the “CONTACT US” channel is for the purpose of enabling the Company, its staff, or employees to contact back to answer inquiries, resolve problems, or proceed with any actions as notified or requested by the Data Subject. This may include proceeding with product delivery, issuing tax invoices, or providing price quotations upon request. The aforementioned quotation is not an offer for sale, public relations, or marketing operation in any way, but merely the provision of information inquired about.

In this regard, the Company may be required to collect, use, or disclose Personal Data to comply with legal obligations, court orders, or orders from government agencies upon being ordered or requested. It may also be necessary to collect, use, or disclose Personal Data to prevent or suppress a danger to a person's life, body, or health.

In the event that the Company needs to collect, use, or disclose Personal Data to comply with legal obligations, if the Data Subject refuses to provide Personal Data or objects to the processing for such purposes, it may result in the Company being unable to proceed with or provide all or part of the services requested by the Data Subject.

4. Personal Data of Minors, Incompetent Persons, or Quasi-Incompetent Persons

If the Company becomes aware that the Personal Data requiring consent for collection belongs to a Data Subject who is a minor, an incompetent person, or a quasi-incompetent person, the Company will not collect such Personal Data until explicit consent has been obtained from the person exercising parental power or the legal guardian.

Therefore, Data Subjects who are minors, incompetent persons, or quasi-incompetent persons are requested to avoid providing Personal Data by themselves.

5. Cookies

The Company collects and uses cookies and other similar technologies on this website.

6. Disclosure of Personal Data

Under the purposes specified in the first paragraph of Section 3, the Company will disclose Personal Data to its staff or employees only to the extent necessary to achieve the purposes inquired or requested by the Data Subject. The Company will not disclose Personal Data to outsiders or third parties unless prior consent is obtained from the Data Subject before disclosure.

However, if the disclosure of Personal Data is for the purposes specified in the second paragraph of Section 3, the Company will comply with the legal basis to the extent that a court or a government agency has issued a valid order or request.

7. Retention Period of Personal Data

The Company will retain Personal Data only for as long as it is necessary for the purposes for which it was collected. When the Personal Data is no longer necessary to achieve the said purposes, the Company will erase or destroy the Personal Data in accordance with appropriate forms and standards for Personal Data destruction. However, if a dispute arises, the Company may need to retain such data until a final order or judgment regarding the dispute is rendered.

8. Security of Personal Data

The Company implements measures to protect Personal Data by restricting access rights to Personal Data only to persons who have duties or are assigned to perform actions related to the purposes specified above. Such persons shall strictly comply with Personal Data protection measures. The Company will carefully supervise the restriction of rights and access to Personal Data, prioritize the privacy of the Data Subject, and strictly comply with laws related to Personal Data protection.

9. Rights of the Data Subject

9.1 Right of Access: The Data Subject has the right to request access to, receive a copy of, and request disclosure of the source of Personal Data collected, used, or disclosed by the Company without the Data Subject's consent, except where the Company acts to comply with the law or a court order, or where the exercise of the Data Subject's right may affect and cause damage to the rights and freedoms of others.
9.2 Right to Rectification: If the Data Subject finds that their Personal Data is inaccurate, incomplete, or not up-to-date, the Data Subject has the right to request rectification to ensure it is accurate, up-to-date, complete, and does not cause misunderstanding.
9.3 Right to Erasure, Destruction, or Suspension of Use: The Data Subject has the right to request the erasure, destruction, or suspension of the use of their Personal Data. The exercise of this right must be subject to the conditions prescribed by law, except where the Company is required to comply with the law or a court order, or where the exercise of the Data Subject's right may affect and cause damage to the rights and freedoms of others.
9.4 Right to Object: The Data Subject has the right to object to the collection, use, or disclosure of their Personal Data at any time. The Company may refuse the request if it can prove that the processing is necessary for compliance with the law, or for the establishment, exercise, or defense of legal claims, or as evidence in the event of a dispute. In such cases, the Company will retain the data only as necessary for the period prescribed by law or legal processes.
9.5 Right to Withdraw Consent: The Data Subject has the right to withdraw consent at any time during the period their Personal Data is retained by the Company. However, such withdrawal of consent shall not affect the processing of Personal Data that the Data Subject has already lawfully given consent to. The Company may need to retain the data after the notification of consent withdrawal in cases prescribed by law, or for the establishment, exercise, or defense of legal claims, or as evidence in the event of a dispute. The Company will retain the data only as necessary for the period prescribed by law or legal processes.
9.6 Right to Data Portability: The Data Subject has the right to obtain their Personal Data from the Company in a format that is generally readable or usable and can be used or disclosed by automated means. This includes the right to request the Company to send or transfer the data in such format to other Data Controllers. The exercise of this right must be under the conditions prescribed by law, must not violate the rights and freedoms or Personal Data of others, and is subject to technical limitations.

10. Contact Enquiries or Exercise of Rights

If the Data Subject has any questions, suggestions, or concerns regarding the collection, use, and disclosure of Personal Data, or wishes to exercise their rights under the Personal Data protection law, the Data Subject can contact:

Pet Protect Food Co., Ltd. Address: No. 1779 Phahonyothin Road, Chatuchak Subdistrict, Chatuchak District, Bangkok 10900 Tel: 061-8406111 or 082-2586564 Email: marketing@kanivapetfood.com or legal@kanivapetfood.com

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